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Frequently Asked Questions
We offer a wide range of sizes to accommodate various body types. Our size chart provides detailed measurements to help you find the perfect fit for each product. If you need further assistance, our customer service team is always available to help.
Yes, once your order is shipped, you will receive a tracking number via email or SMS to monitor its status.
Yes, we do offer international shipping. But, the shipping charges and delivery time may vary based on the destination.
We accept all major credit and debit cards, UPI, net banking and digital wallets for your convenience.
Currently, we operate exclusively online, through our own website. Stay tuned and subscribe for the updates on pop-ups or physical store launches.
Yes, exchange of the item for a different size is allowed within 7 days of delivery.
Yes, you can purchase Nuvéan gift cards from the gift card menu, to give your loved ones the freedom to choose.
Our ordered are checked and packed with care. But, if any inconvenience, please contact us within 48hrs of receiving your order, we will assist you in resolving the issue.
Yes, we run seasonal promotions. Subscribe to our newsletter or follow us on social media to stay updated. Instagram – nuvean.co
We ship all over India and internationally as well.
A. Dispatch Time: We dispatch orders within 7-10 working days of purchase. If the item is in stock, we dispatch on the next business day of the purchase.
B. Domestic Delivery: Domestic orders take 3-5 working days from dispatch to reach the destination. For urgent deliveries within the country, we offer express shipping. With express shipping, your product can reach you within 1-2 working days.
C. International Delivery: For international orders, delivery times vary depending on the country. Generally, it takes 1-3 weeks for international orders to reach their destination.
D. Once dispatched, you will get an automated WhatsApp /Email update from our shipping partner with the tracking details.
If order has been placed, you will get a confirmation email from us. Sometimes it comes in the promotions/spam folder. You will also be getting the updates via WhatsApp on the number provided once the order has been shipped.
Once the order has been placed, it cannot be canceled. For exchange you can reach us out within 48hrs of the purchase. We will give you a credit note of the same amount including the shipping charges that is valid for 1 year from the date issued.
At Nuvéan, we strive to provide the best possible shopping experience. While we do not offer direct refunds, we provide a credit note equivalent to the amount you spent, which can be used for future purchases. For more details, please refer to our Return Policy or feel free to reach out to us via the Contact Us section in the drop-down menu. Our team will be happy to assist you!
We’re here to help make your shopping experience seamless and enjoyable! If you have any queries about your purchase, feel free to reach out to us. You can contact us through the Contact Us option in the drop-down menu, email us at hello@nuvean.co, or call us directly at +918295647048. Our team is always happy to assist you!