Return Policy

Last Updated: 17 MAY 2024

At Nuvéan, we adhere to the highest quality standards and take great care in our deliveries. In the rare instance you are not happy with your purchase, please refer to the exchange policy below.

Eligibility Criteria for Exchange

Your purchase may be eligible for exchange under the following conditions:

Size Issues: Nuvéan is eligible for exchange for size-related issues within 7 days of delivery if the original packaging and tags are intact, and the product is not used or washed.
Sale/Discounted Products: Products purchased during sale periods or at discounted pricing are not eligible for returns or exchange.
Customized Products/Bulk Orders: Customized products or special bulk orders are not eligible for returns or exchange.
International Orders: International orders are not eligible for returns or exchange.
Gifts: Gifts purchased online are not eligible for exchange, refund, or return.

Exchange Process

If your purchase meets the above exchange criteria, please contact our customer care team within 7 days of delivery via any of the following channels:

Call at +91 8295647048, Monday - Saturday, 9:30 AM to 5:30 PM IST
Email at hello@nuvean.co

For damage/quality issues, please provide the order number, date of transaction, delivery address, and an image of the defective item along with the packaging it was received in within 48 hours.

For garment size exchanges, please additionally mention the purchased size, the problem faced with the size, and the new size requirement.

Our customer care team will investigate and respond within 2-3 working days. Upon receipt of communication from our customer care team, please follow the steps below:

Quality Issue/Defect:

Pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and any other inclusions sold as part of the purchase.
Upon receipt of the product at our warehouse, it will undergo a quality inspection. If it passes the inspection, a fresh piece will be dispatched to you within standard shipping timelines.
If a replacement piece is not available, a credit note will be issued for the full amount of the damaged product.
Credit notes can be used on our website.

Size Exchange of Garments:

Pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and any other inclusions sold as part of the purchase.
Send the product back to us, carefully packaged.
Upon receipt of the product at our warehouse, it will undergo a quality inspection. If it passes the inspection and once we have received payment for the shipping charges of the new piece, a fresh piece will be dispatched to you within standard shipping timelines.
If a replacement piece is not available, a credit note will be issued for the amount after deducting the initial shipping charges.
Credit notes can be used on our website and in stores.
We offer size exchanges only for the same style of clothing purchased.
We do not entertain requests to replace garments with a different style, even if the price is the same.
Size exchanges will not be applicable for purchases made during a sale/discount period or for customized orders.

Refund Policy

If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece. If we are unable to do so, we will issue and email a credit note to the registered email address or the email address used while making the purchase. The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores.

General Terms & Conditions

Orders once confirmed cannot be canceled/amended.
Products purchased during the sale period/discounts are not eligible for return or exchange.
Products purchased before the sale cannot be exchanged during the sale period.
Products bought online cannot be exchanged or returned in stores and vice versa.
No refunds are entertained if the customer has provided the wrong or incomplete shipping address.
No refunds are entertained if there are three failed delivery attempts by our shipping agency or if the package is refused by the recipient.
No refunds are entertained for international shipments if the recipient refuses to pay the duty mandated by the respective country of shipment and does not collect the order from the shipping agency.
Ensure the delivery received is in good condition and has not been tampered with before you sign off acceptance.
In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels, etc.) until our team reviews it. Additionally, ensure to write “Received Damaged” on the delivery receipt when accepting and signing off with the courier partner.
For sale-related policies, please refer to our Sale T&C's.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions Policy will prevail.

For further information or assistance, please contact us at hello@nuvean.co.